Service desk
Email and remote support, Monday to Friday, 08:00 to 17:00, with a 30-minute response target for critical issues.
Services
Managed IT services and support
A responsive service desk, proactive monitoring and a named contact who knows your setup, for organisations with 10 to 250 staff.
Overview
Why it matters
Managed IT means we look after your technology day to day, so your people get quick help and problems are prevented rather than fixed after the event.
Smaller organisations use us as their complete IT department. Larger ones use us to add capacity and specialist skills alongside their in-house teams.
- Who it is for
- Organisations with 10 to 250 staff, and in-house IT teams that need support
- Service desk
- Monday to Friday, 08:00 to 17:00
- How we engage
- Monthly support plans, from Essentials to Co-managed
- Outcome
- Less downtime, predictable costs, one named contact
Capabilities
What we deliver
Proactive monitoring
Laptops, servers and networks monitored, with alerts acted on before they become outages.
Patching and updates
Security updates for operating systems and common applications on a regular schedule.
Device lifecycle
Ordering, setup, management and secure disposal of devices.
Joiners, movers and leavers
New starters ready on day one, and leavers locked out on time.
Co-managed IT
Extra capacity and specialist skills for in-house IT teams.
Plain English first
What it means for you, and the technical detail
What it means for you
- Quick, friendly help when something goes wrong
- Fewer problems, because issues are caught early
- Predictable monthly costs
- One named contact who knows your setup
The technical detail
- Remote monitoring and management (RMM)
- Microsoft Intune device management
- IT asset and licence records
- Documented systems and runbooks
- Regular service reviews and reporting
Support plans, service levels and onboarding steps are on our IT support page for organisations with 10 to 250 staff.
How we work
From first conversation to results
Assess
A review of your IT, security and priorities.
Onboarding
We document your systems, tidy up access and put monitoring in place.
Run
Day-to-day support, monitoring and updates.
Review and improve
Regular reviews and a rolling improvement plan.
FAQs
Frequently asked questions
What are your support hours?
Our service desk runs Monday to Friday, 08:00 to 17:00, UK time. Planned work, such as migrations and upgrades, can be scheduled out of hours by arrangement.
How quickly do you respond?
During service hours we aim to respond to critical issues within 30 minutes and high-priority issues within 1 hour. Our IT support page sets out the full service levels.
Do you provide on-site support?
Yes. We provide on-site support across the UK where needed, and remote support worldwide.
Can you work alongside our in-house IT team?
Yes. Our Co-managed plan is designed for this, and we also support in-house teams on specific projects.
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